Last Updated: August 19, 2026
This Golden Soul Empress™ Refund & Returns Policy sets out the conditions that apply to purchases of digital products, private services, sessions, consultations, readings, rituals, courses, rescheduling, client submissions, duplicate payments, and payment disputes.
ALL SALES ARE FINAL. GOLDEN SOUL EMPRESS™ DOES NOT OFFER VOLUNTARY REFUNDS, RETURNS, EXCHANGES, CREDITS, OR CANCELLATIONS EXCEPT AS EXPRESSLY STATED IN THIS POLICY OR WHERE REQUIRED BY APPLICABLE LAW.
Nothing in this Policy excludes, restricts, limits, or waives any consumer right, remedy, or legal protection that applicable law does not permit Golden Soul Empress™ to exclude, restrict, limit, or waive.
All purchases made through Golden Soul Empress™ are final.
Except as expressly stated in this Policy or where applicable law requires otherwise, Golden Soul Empress™ does not provide refunds, returns, exchanges, store credits, cancellations, substitutions, or transfers after purchase.
This Policy applies to all applicable Golden Soul Empress™ offerings, including:
A client’s change of mind or personal circumstances does not create a voluntary right to a refund, credit, exchange, or replacement service.
Likewise, failure to use a purchase or a decision not to proceed does not create such a right.
Golden Soul Empress™ delivers digital products electronically.
Digital products may include:
Once Golden Soul Empress™ provides access, download, transmission, or digital delivery, the applicable digital delivery is considered fulfilled.
Except where applicable law requires otherwise, delivered digital products are not eligible for refund, return, exchange, cancellation, replacement, or store credit.
Where applicable law requires specific acknowledgement or consent concerning immediate digital delivery, Golden Soul Empress™ may request it before providing access.
This may include acknowledgement or consent concerning applicable cancellation, withdrawal, or other statutory rights.
Nothing in this section limits any right or remedy that applicable law requires Golden Soul Empress™ to provide.
Purchases of Golden Soul Empress™ readings, consultations, energetic sessions, rituals, private services, and other individually provided services are final and non-refundable, except where applicable law requires otherwise.
Many services involve work performed before or independently of any delivery time.
This work may include reviewing client information, preparation, research, intuitive or energetic work, personalised planning, creation of client materials, interpretation, recording, or other service-specific work.
Some Golden Soul Empress™ services do not require the client to be present while the service is performed.
Where a service includes a date or time, Golden Soul Empress™ may reserve that period for preparation, performance, completion, or delivery.
Therefore, the stated date or time does not necessarily constitute a live appointment.
Accordingly, a service that does not require the client’s attendance cannot be rescheduled merely because the client is unavailable during the reserved period.
Except where applicable law requires otherwise, these purchases cannot be cancelled, transferred, exchanged, deferred, converted into another service, or rescheduled after purchase.
Standard and VIP Tarot Consultations do not require the client’s attendance while Golden Soul Empress™ performs the reading.
Accordingly, any date or time associated with a Tarot Consultation may represent the period reserved for preparation, performance, completion, or delivery. It does not necessarily represent a live appointment.
Therefore, Tarot Consultations cannot be cancelled or rescheduled after purchase, except where applicable law requires otherwise.
Tarot Consultation purchases are also non-transferable. They cannot be exchanged, deferred, converted into another service, or credited toward another purchase, except where applicable law requires otherwise.
VIP priority provides the priority service and completion timeframe described for the selected consultation.
However, VIP status does not create a separate right to cancellation, refund, rescheduling, transfer, exchange, or credit.
Golden Soul Empress™ permits one reschedule for eligible live consultations that require the client’s attendance.
Eligibility for rescheduling is determined by the terms stated on the applicable product or service page.
However, all rescheduling requests remain subject to availability and applicable booking requirements.
Golden Soul Empress™ permits only one reschedule per eligible booking.
After an eligible consultation has been rescheduled once, no further rescheduling is available.
A reschedule applies only to the eligible live consultation. It does not make the underlying purchase refundable, transferable, exchangeable, or convertible into another Golden Soul Empress™ product or service.
Failure to attend a confirmed live consultation does not create a voluntary right to a refund, credit, replacement consultation, or additional reschedule.
All provisions of this section remain subject to applicable law.
Certain Golden Soul Empress™ services require a completed questionnaire, photographs, personal information, questions, or other materials before work can begin.
Unless otherwise specified on the applicable product or service page, Golden Soul Empress™ must receive all required materials at least 24 hours before the scheduled session or reserved service time.
Certain products or services may require submission at least 48 hours in advance or within another specified timeframe. Where a different submission deadline applies, the timeframe stated on the applicable product or service page forms part of the requirements for that purchase.
The client is responsible for reviewing the applicable product or service requirements and providing all required information and materials completely, accurately, and within the stated timeframe.
If Golden Soul Empress™ does not receive the required questionnaire, photographs, information, questions, or other required materials by the applicable deadline, the scheduled or reserved service may be cancelled and the reserved time forfeited.
Except where required by applicable law, failure to provide the required materials by the applicable deadline does not entitle the client to a refund, credit, exchange, transfer, replacement service, alternative service, or rescheduling.
Submitting incomplete, inaccurate, inaccessible, or unusable materials may be treated in the same manner where those deficiencies prevent Golden Soul Empress™ from reasonably preparing for or performing the applicable service.
Where the applicable product or service page expressly provides different submission, cancellation, or rescheduling terms, those specific terms apply to that purchase.
Nothing in this section excludes, restricts, or limits any right or remedy that applicable law does not permit Golden Soul Empress™ to exclude, restrict, or limit.
Clients are responsible for attending eligible live consultations at the confirmed date and time.
Late arrival does not automatically extend a consultation beyond its original ending time.
The following circumstances do not create a voluntary right to a refund, credit, replacement consultation, or additional appointment:
Any permitted rescheduling remains strictly subject to Section 5 and applicable law.
Golden Soul Empress™ does not guarantee any particular spiritual, intuitive, energetic, emotional, personal, relationship, business, financial, or other outcome from a product or service.
Individual experiences, responses, and interpretations may vary.
Dissatisfaction based solely on personal expectations or disagreement with an interpretation does not create a voluntary right to a refund, credit, exchange, repeat reading, replacement service, or additional service.
Likewise, the absence of an anticipated result or an outcome different from the one hoped for does not create such a right.
Nothing in this section excludes any remedy that applicable law requires Golden Soul Empress™ to provide.
In rare circumstances, Golden Soul Empress™ may become unable to provide a prepaid service.
Where Golden Soul Empress™ cannot provide the purchased service, Golden Soul Empress™ will address the matter according to the circumstances, applicable transaction terms, and applicable law.
Nothing in this section limits any mandatory consumer right or remedy.
If you believe that Golden Soul Empress™ or its payment processor has processed the same transaction more than once, or that another payment-processing error has occurred, please contact Golden Soul Empress™ promptly.
Where possible, contact Golden Soul Empress™ within 48 hours of discovering the issue.
Please contact:
Golden Soul Empress™ will review the transaction.
Where Golden Soul Empress™ verifies a duplicate transaction or payment-processing error, it will take appropriate steps to correct the billing error.
Correction of a verified billing error does not constitute a discretionary exception to this Policy.
If you experience a problem with a purchase, Golden Soul Empress™ encourages you to contact us first so that the matter can be reviewed.
Nothing in this Policy restricts any lawful right to contact your bank, card issuer, payment provider, consumer protection authority, or other appropriate authority.
Golden Soul Empress™ reserves the right to contest fraudulent, knowingly false, misleading, or abusive payment disputes.
Where lawful and necessary, Golden Soul Empress™ may provide relevant transaction, booking, delivery, communication, policy-acceptance, and service records to payment processors, financial institutions, card networks, or other appropriate parties.
In addition, where applicable law and payment-provider rules permit, Golden Soul Empress™ may restrict future purchases or services following fraudulent or abusive payment activity.
Golden Soul Empress™ may also pursue any other remedy legally available to it.
Except as expressly stated in this Policy, Golden Soul Empress™ does not provide discretionary or goodwill refunds, returns, exchanges, or credits.
The following circumstances do not, by themselves, create a voluntary entitlement to a refund, credit, exchange, replacement, repeat service, or additional service:
All provisions of this section remain subject to applicable law.
Before completing a purchase, clients are responsible for reviewing the terms applicable to their selected Golden Soul Empress™ product or service.
This includes this Refund & Returns Policy where it forms part of the transaction.
By completing a purchase, you acknowledge the applicable all-sales-final, cancellation, delivery, client-submission, and rescheduling conditions associated with your purchase.
This acknowledgement remains subject to any right or protection that applicable law does not permit Golden Soul Empress™ to exclude, restrict, or waive.
Where applicable law requires additional consent, acknowledgement, disclosure, or confirmation, Golden Soul Empress™ may request it separately during checkout, booking, registration, or digital delivery.
This Policy forms part of the terms governing applicable purchases and use of Golden Soul Empress™ offerings.
Where relevant, clients should also review the Terms of Use, Client Consent & Agreement, Privacy Policy, Spiritual Disclaimer, Copyright, Trademark & Intellectual Property Policy, and Legal Notices.
Where product-specific, service-specific, booking, checkout, or consent terms also apply, those terms form part of the applicable transaction to the extent permitted by law.
If a conflict arises between this Policy and a mandatory provision of applicable law, the mandatory provision of applicable law prevails to the extent of that conflict.
Golden Soul Empress™ may update this Refund & Returns Policy from time to time.
Updates may reflect changes to services, products, business practices, operational requirements, payment-provider requirements, or applicable law.
The Last Updated date at the top of this page identifies the most recent revision.
The terms applicable to a particular transaction remain subject to applicable law and the terms presented in connection with that transaction.
Questions concerning this Refund & Returns Policy may be directed to:
Golden Soul Empress™
Karolina Wilczynska
contact@goldensoulempress.com
goldensoulempress.com is the sole official and authorized website of Golden Soul Empress™.
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